HLM Ministries (through the HLM04 mobile application, referred to in this document as “HLM App”, “we”, “us” or “our”) built the HLM app as a free application for users who wish to hear and learn the Word of God through media content provided by Heavenly Ladder Ministries. This Service is provided at no monetary cost and is intended for use as is.
This page is used to inform users regarding our policies with the collection, use, and disclosure of personal information if anyone decides to use our Service.
By choosing to use our Service, you agree to the collection and use of information in relation to this policy. The personal information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Unless otherwise defined in this Privacy Policy, the terms used here have the same meanings as in our Terms and Conditions as available within the HLM App or on our official website.
Information Collection and Use
For a better experience while using our Service, we may ask you to provide us with certain personally identifiable information, such as your name, email address, or basic contact details when you submit forms (for example, support or prayer requests, Bible class registrations, or other ministry‑related requests).
The information that we request is generally retained on secure systems and is used only for ministry‑related communication, service improvement, and support (for example, to contact you about your submissions or to inform you of relevant ministry updates).
The HLM App itself does not collect sensitive personal information (such as payment card numbers) and does not use your information for third‑party marketing purposes.
The app does use third‑party services that may collect information used to identify you or to provide core app functionality.
Link to the privacy policy of third‑party service providers used by the app:
Log Data
Whenever you use our Service, in the case of an error in the app, we may collect data and information (through third‑party products) on your device called Log Data.
This Log Data may include information such as your device Internet Protocol (IP) address, device name and model, operating system version, the configuration of the app when using our Service, the time and date of your use of the Service, and other technical statistics. This is used solely to diagnose problems, improve stability, and ensure that the Service functions correctly.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from websites that you visit and are stored on your device’s internal memory.
The HLM App itself does not use cookies explicitly. However, the app may use third‑party code and libraries that use cookies to collect information and improve their services (for example, embedded web views or media players).
You have the option to accept or refuse these cookies and to know when a cookie is being sent to your device. If you choose to refuse cookies from certain third‑party services, some parts of the Service (such as embedded web content) may not function as intended.
Service Providers
We may employ third‑party companies and individuals for the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service‑related functions; or
- To assist us in analyzing how our Service is used.
These third parties may have access to your personal information only to perform the tasks assigned to them on our behalf. They are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your personal information, and we strive to use commercially acceptable means to protect it. However, please remember that no method of transmission over the internet, or method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other websites or open external content (for example, official ministry pages, social channels, or media hosting platforms). If you click on a third‑party link, you will be directed to that site.
These external sites are not operated by us. We strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third‑party sites or services.
Children’s Privacy
Our Service is intended to be family‑friendly and suitable for all ages. We do not knowingly collect personally identifiable information from children under the age of 13.
If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information as soon as reasonably possible. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take appropriate action.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes.
We will notify you of any material changes by updating the “Effective Date” at the top of this page and, where appropriate, through notices within the HLM App.
Contact Us
If you have any questions or suggestions about this Privacy Policy, or about how your information is handled in the HLM App, please contact:
HLM Support
Email: heavenlyladder@icloud.com
Website: https://hlm04.com